Muhammet Işık’s Resume

Technical Account Manager &
Solutions Engineer

Last updated: 18 February 2026

A Technical Account Manager & Solutions Engineer with 10+ years of customer relationship management and solution engineering experience. With an ITU Control and Automation Engineering background, I design solutions across Functional Safety, IIoT, and Edge-to-Cloud architectures, serving as the customer’s trusted technical advisor through PoC delivery and solution engineering. With technical leadership across ~€80M+ public tender portfolios, ~50% cost optimization, $6M P&L ownership, and 96% CSAT across 225,000+ device operations, I translate complex requirements into measurable business value.

Professional Experience

🚉 Net Engineering Automation

Industrial Solutions Engineer (Railway Systems & Industrial IoT) 2025 – Present | Istanbul
Turkey distributor for HIMA (Safety PLC), Simplinx (IIoT), and Emerson AMS Trex (Field Communicator).

• Specification Engineering: Developed CENELEC/IEC 61508 equivalency strategies, unlocking ~€80M public tenders.
• Account Recovery & Value Engineering: Architectural optimizations reducing project costs and recovering strategic accounts.
• IIoT Solution Architecture: Designed Edge-to-Cloud data flow via Simplinx, delivering TCO-focused savings.
• Channel Strategy: Managed Turkey IIoT distributorship, expanding dealer network and sales channels.
• Automated Market Intelligence: Built a Python/ETL bot tracking tenders, reducing daily scanning by 1 hour.
• Integrator Enablement: Technical mentorship transforming passive buyers into active solution partners.
• Rapid Prototyping: Live PoC demos with Python/Node-RED, solving integration problems in real-time.

🚉 İTÜ Rail Systems Laboratory

Research Assistant (Railway Systems & Safety Critical Software) 2024 – Present | Istanbul (Part Time)
Part-time academic R&D concurrent with professional career.

• Model-Based Design: CENELEC EN 50128 compliant signaling components on ANSYS SCADE; published at TOK 2025.
• V-Model V&V: Designed CENELEC EN 50126/128/129 compliant test procedures for safety-critical systems.
• Research Mentorship: Technical advisory for TÜBİTAK 2209 projects in signaling and embedded software.

🏭 CSM Metallurgy Machinery

Technical Project Engineer (IT/OT & Machine Automation) 2025 | Istanbul
Custom machine manufacturer for the steel wire and rope processing industry.

• Custom Middleware (C#/.NET): PLC-to-MES/ERP integration, eliminating 2+ hours/day of manual data entry.
• High-Volume Commissioning: FAT/SAT for 12+ production lines with serial commissioning discipline.
• Multi-Vendor Motion Control: Synchronized ABB/Siemens/Mitsubishi/Festo drives with HMI/SCADA design.
• Field Standardization: Converted repetitive operations into SOPs, making maintenance scalable.

💻 HSR Technology Services

Technical Operations Manager (Consumer Electronics) 2016 – 2025 | Istanbul
Mobile device technical service and spare parts operations.

• P&L Management: Owned end-to-end P&L for service and parts; sustainable structure without external investment.
• High-Volume Operations: 25,000+ device lifecycle management with 96% CSAT.
• Team Leadership: 5+ person operations team sustaining scale for 8 years through SOPs.
• Community-Led Growth: 10,000+ member communities driving sales with Zero CAC.
• Circular Economy: ~$6M USD import substitution via circular supply chain; market’s sole qualified supplier.
• Digital Operations: Unified ERP integrating procurement, inventory, and sales; 100% traceability.

🚢 Citio

Technical Product Manager (TravelTech & SaaS) 2022 – 2023 | Remote
B2C TravelTech platform. MVP launch and product development.

• Turnaround Leadership: Took over stalled project, delivered MVP to market within 1 year.
• Technical Architecture: Database Schema and API Contract (Swagger/OpenAPI) oversight with backend teams.
• Agile Orchestration: 5-person team, Jira-based Agile/Scrum from scratch.
• Stakeholder Management: Translated 40+ business partners’ requirements into technical specs.

💻 Biztech Technology

Technical Operations Manager (Consumer Electronics) 2019 – 2021 | Istanbul
Turkey distributor and authorized reseller for Meizu and Xiaomi/QCY wearable technology products.

• Large-Scale Operations: After-sales for 60,000+ smartphones and 140,000+ wearables with national SLA coordination.
• Cross-Functional Coordination: 10+ person structure across service, support, and logistics.
• Quality Intelligence: Global HQ quality reports; Root Cause Analysis securing free spare parts.
• Strategic In-Housing: ESD-compliant Central Technical Service Lab, ending outsource dependency, minimizing OPEX.

Publications

🚄 Demir, D., Kolotoğlu, İ.C., Işık, M., Boynukalın, S., Söylemez, M.T. (2025). “Establishing Connection to PLCs via MODBUS Protocol Using C Programming Language in SCADE Environment and Implementation of Basic Interlocking System.” Turkish Automatic Control National Conference (TOK 2025).

🌪️ Kolotoğlu, İ.C., Işık, M., Söylemez, M.T., Boynukalın, S. (2025). “Integration of Railway Systems with Wind Energy for the Tekirdağ–Çanakkale Region.” In Preparation.